Jonathan Kellerman - Heartbreak Hotel

DeGraw’s tongue glided between his lips before tucking back in and swelling one cheek. “I wouldn’t call them folks. They’re nobility.”

“What name did the defrauders give?”

“I don’t remember — Birken-something.”

“Where were the passports from?”

“Austria. No doubt to look respectable. ”

“Austrian people are respectable.”

“Isn’t that the Teutonic image, Lieutenant?” He smiled. Small teeth, big gums. “I’m from Switzerland, everyone in Switzerland believes they have inherited respectability. My father was a tax collector, he knew otherwise.”

“How long did the Birken-whatevers stay here?”

“Are you saying you will help me recover the money? Excellent! How long were they here? Three nights.”

The elevator arrived. DeGraw held the door open as we boarded.

Milo said, “Did they ask to be put in The Numbers?”

DeGraw’s eyebrows arched unevenly, the right climbing higher than the left. “You can’t seriously be thinking there’s a connection. Really, Lieutenant, what a dreadful thought. An illogical thought. If someone was up to no good, why would they call attention to themselves by defrauding me?”

“If they gave you real I.D. and we wanted to talk to them, what would be happening now, Mr. DeGraw?”

“Ah, I see. But no, I don’t see it. What connection could there be?”

“Maybe none,” said Milo. “But I’ll need copies of the passports and the credit cards.”

“We don’t make copies, we list numbers.”

“Why’s that?”

“Security of our guests.”

“Why would copies get in the way of security?”

“It’s our policy,” said DeGraw. “The less information we have on our guests, the happier they are.”

“I can see that working for patients but it’s kind of sloppy, no?”

DeGraw drew himself up. “I’m sorry you don’t approve of our protocol, Lieutenant. We have never had this problem before.”

“When did you discover you’d been ripped off?”

“The maid went to clean this morning and saw the room had been vacated. Vacated rooms require a different protocol than daily freshening. The maid notified the front desk and they pulled the bill. There was no reason to worry at first, guests often leave without a formal checkout, we simply charge their cards. But when the front desk tried that, they learned the Amex on file was invalid. I was then notified and of course my next step was verifying the passport number with the Austrian consulate.” DeGraw threw up his hands. “I should’ve followed my father’s advice and become a civil servant.”

“How many Birkens are we talking about?”

“Hmm,” said DeGraw, “I believe three.”

“Parents and child.”

“Three adults. A woman and two men. One of the men was a personal assistant who slept on the living room foldout. His name we never got. The assumption was that his employers were footing the bill.”

The elevator landed on the ground floor.

DeGraw said, “No more guests in The Numbers. As soon as you allow me, her unit will be put out of commission.”

He exited, striding ahead of us.

Milo said, “Are any of the front-desk people who checked in the Birkens on-shift?”

DeGraw stopped and studied the two men behind the front desk. Neither was among the clerks I’d seen with Alicia Bogomil. On the left, black hair, brown skin, and a luxuriant ponytail, on the right, a colleague whose head was all skin. I imagined a corporate rule book. In cases of insufficient follicular supply, employees may opt for total shaving of the cranial region.

DeGraw said, “That’s Malone, no, he wasn’t here — Bretter... maybe.”

He wagged a finger at the bald clerk. “The police have questions for you regarding the situation in Number Cinco.”

The clerk said, “Okay,” as if that was the last thing he meant.

Milo said, “Mr. DeGraw, thanks for your time, we’ll take it from here.”

“Good luck, Lieutenant. I have a cousin in Zurich, a police officer. Extremely unhappy man.”

He walked away. The bald clerk stood there, tapping a foot.

Milo motioned him to a seating area in a corner of the lobby. Out came Milo’s pad. The bald clerk’s Adam’s apple jutted.

“Full name please.”

“Max Edward Bretter. Is he blaming it on me? I followed regulations.”

“No one’s blaming anyone.”

“They make the rules,” said Bretter. “We do what we’re told.”

“Rules like not holding on to passports.”

“Stupid,” said Bretter. “He’s like, Privacy is what we sell.”

“But you do copy down numbers.”

“What’s that going to do if they’re scamming? Same with keeping the damn things, for that matter.”

“What name did the scammers give?”

“Birkenhaar. Two a’s.”

“Was there any sort of bad vibe when they checked in?”

“If there was,” said Bretter, “don’t you think I’d call DeGraw?”

“I understand—”

“I barely remember, we’re also instructed not to make a lot of eye contact. Because of the softballs—” He faltered. “The patients. We’re not supposed to make them feel self-conscious.”

“What do you remember about the Birkenhaars?”

Bretter rubbed his head. “They had the accent. Had an assistant to carry the bags. I was ready to put them in The Can but they wanted The Numbers.”

“They requested The Numbers.”

“They called them bungalows. I told them no A.C., it was far from the lot, service could take longer. They didn’t care.”

“Who did the talking, the man or the woman?”

“Hmm,” said Bretter. “Him I guess — yeah, him, I didn’t hear her at all. She just stood there looking...” He colored. “Nice-looking woman.”

He’d made enough eye contact for that judgment. Milo said, “Blond, brunette?”

“Brunette.”

“What else?”

Bretter shrugged. “Good body.”

“How old?”

“Hmm... I’m gonna say forty? I really wasn’t looking.”

“How about him?”

“Didn’t notice him, much,” said Bretter. “Or the pudgy one with the bags.”

“Hair color?”

“No idea.”

“What were they wearing?”

Bretter shook his head.

“The assistant was pudgy.”

“Shorter, kind of heavy.”

“Age?”

“No idea, maybe the same as them,” said Bretter. “Don’t hold me to any of this.”

“Routine check-in.”

“Totally. Name, passport, and card numbers for copying.”

“What time of day?”

“Night. That I remember because it’s dark, hard to find. I offered to have someone show them to the room.”

“Who showed them to the room?”

“No one,” said Bretter. “They said they’d find it their-self.”

“Did they arrive in their own vehicle?”

“Couldn’t tell you.”

“No driver came to the desk with them.”

“Nope. You think they hurt Miss Mars?”

“We’re just starting out.”

“Maybe they did,” said Bretter. “Asking for The Numbers? Never happens. And then they scam? This tops it for me, soon as I find something, I’m outta here.” He glanced in the direction of DeGraw’s exit. “I’m sure they’re going to sell it anyway, let all of us go.”

“Why do you say that?”

“They keep shutting down services — no restaurants anymore. It’s a feeling, you can just tell.”

“Good luck,” said Milo. “You told DeGraw they had German accents.”

“German-ish,” said Bretter. “One of my grandmothers came from Germany, what I said to DeGraw when he started questioning me is he sounded like that. But I’m no language doctor.”