George Pelecanos - The Turnaround

Inside, a man stood behind the counter, a pen lodged behind his ear. He was of medium height and build, with barber-cut hair, graying temples swept back, black and curly on top. His stomach was flat, and he had a good chest. Both of these things he maintained by watching his diet and through regular visits to the YMCA. For a man his age, he looked good.

Handsome, some would say, but only in profile. What ruined him was the eye. The right one, which drooped severely at its outer corner, bordered by a wormy scar, the best the doctors could do after two reconstructive surgeries. It could have been worse, considering that the socket had been crushed. The vision in that eye was blurry at best, but he had gotten used to it, refusing to wear glasses or contacts except when he was under the wheel of a car. His penance, was how he thought of it. And the physical part of it, his mark.

He doubled a clean apron over and tied it around his waist. He noted with satisfaction that the urns were full and hot. He looked up at the Coca-Cola clock on the wall. All the deliveries had arrived, and he was ready to open with a half hour to spare. The help would be dribbling in shortly, well in advance of seven, this crew being responsible and dependable, almost always on time.

Beneath the clock was a two-top that had replaced the cigarette machine. No ashtrays on the counter, no cigarettes for sale, no Daily News or Washington Star s stacked atop the D.C. Vending machine. Other than that, the coffee shop looked pretty much the same as it had when his father had opened it in the ’60s. The original equipment had been repaired rather than replaced. The Motorola radio, now inoperable, still sat on the shelf. The cylindrical lamps, which John Pappas had installed with his older son one Saturday afternoon long ago, still hung over the counter.

Not that the store looked old. New tiles were installed in the drop ceiling whenever they became stained. Alex insisted that the floors and countertops be spick-and-span come closing time, and he applied a fresh coat of paint to the walls every year. Blue and white, like the colors of the Greek flag. So it looked, basically, as it had always looked. Most important, it stayed clean, the hallmark of a good eating establishment. If his father were to walk in now, he would take note of the reflection off the stainless-steel ice machine, the shine of the freshly wiped counter, the spotless sandwich board, the clear glass of the pie case, the grill bricked free of grease. He would nod his head with contentment, his deep brown eyes readable only to his son, and say, “Bravo. Eeneh katharaw. ”

Alex Pappas had changed the menu many times over the years, but this was something his father would have done as well. He would have adapted. The Asians and college-educated Greeks had opened pay-by-the-ounce salad bar establishments, which had worked for several years and then largely faded away, victimized by bland product, overpricing, and overexpansion. When those places had been popular, Alex retreated from his burger-and-fries, steak-and-cheese staples and added chicken filet sandwiches, lean-cut corned beef and pastrami, salads, and hearty soups. He served diner-quality breakfasts: eggs prepared to order, center-cut bacon, link sausages, scrapple, and grits and half smokes for the true locals. He held his coffee charge at fifty cents a cup, with free refills if consumed in house, and this became his signature. Served the coffee in cups with the custom P on the side, just like the one on the sign. Human contact, the personal touch. This was what kept him in business. Try to get that at Starbucks, or the Lunch Stop, or from any of the Keenezee- owned establishments. The Asians knew how to run an efficient operation, and they were workhorses, but they couldn’t make meaningful eye contact with their customers to save their lives. Alex knew most of his customers’ names and their tastes. With many of them, he had their orders written on the guest check pad before the words came out of their mouths.

It was the chains and their patrons that were killing him. The young people were like robots; they only walked into eating establishments whose names they recognized from the suburbs and town centers where they’d grown up. Panera. Potbelly. Chipotle. And those weren’t nearly as wretched as the McDonald’s and Taco Bells of the world, which Alex could not even bring himself to discuss. They served dogshit. No wonder America was fat. Et cetera.

So the clientele of Pappas and Sons was on the middle-aged side, which was not a desirable scenario for a forward-looking business. Alex had done all right up to this point and had managed to provide a decent and comfortable living for his family, but the future was not promising. The rent, though it had kept pace with inflation, had remained reasonable until now, due to the kindness of Mr. Leonard Steinberg, who had given Alex’s father his original lease and liked him, as they were both veterans of the war. But Mr. Steinberg had passed away, and the new landlord, a loud young man with dull eyes in a property management office of young men just like him, had served notice that the rent would increase significantly in the coming year. Alex wasn’t going to raise the prices on his product, which would drive away customers. He would not cut the pay of his help. They had kept up their end of the bargain, and so would he. That rent increase was going to come right out of his profits.

Thank God for the death insurance money, passed through his mother, distributed equally to him and his brother, Matt. Alex had not touched a penny of it, and it had grown to a sizable amount. Also, he had some commercial property on the east side of Montgomery County. He was never going to starve.

His father had suffered a heart attack in July of 1975, a month before Alex was to enter his second year at Montgomery Junior College, known then in the county as Harvard on the Pike. Alex’s plan had been to ease into school, perhaps transfer to the University of Maryland once he got his grades up, but he had floundered at MJC, doing well only in English. His social life had deteriorated, and he found refuge in music, watching films, and reading paperback novels, things he could do on his own.

He had started with the usual stoner lit, Heinlein, Tolkien, Hermann Hesse, and the like, and moved on to mystery and pulp. He became infatuated with the Travis McGee books by John D. MacDonald, though even at the age of nineteen he recognized them as the ultimate male fantasy, writ large. No job, no family ties, life on a houseboat, the freedom to kill your enemies, the convenient death of lovers, allowing you to move on to the next Playboy quality piece of ass… But the writing was clean and addictive. He began to think, Maybe this is something I can do someday. See my name on the spine of a book. A good profession, one to practice in solitude.

After “the incident” he had stayed in close proximity to his family. His parents had been good to him. They did not react with histrionics to the event or, in his presence at least, obsess about his injuries. It was something that had happened to him, not something that he had initiated. Callie, in keeping with her personality, took charge and managed the aftermath. She dealt with the press, the school, the insurance company, the police, and the prosecutors, keeping Alex’s contact with them to a minimum. His father became more introspective, simply choosing to hold his emotions in check. Matthew, Alex’s younger brother, did not seem affected at all.

With outsiders, it was different. Alex became increasingly uncomfortable around people who were not family. He could see their reaction, even if they were polite and tried to conceal it, when they got a look at his face. It just felt better to be alone. He found it easier, not having to explain himself or repeat the story, which he couldn’t help but rewrite, slightly, in his favor. None of them meant for anyone to get hurt. He was only a passenger. Billy and Pete were just horsing around. Looking to “raise a little hell” is what the prosecuting attorney said.